Anti-Social Behaviour (ASB)
If you need to report ASB, please use our ASB Complaint Referral Form.
Safeguarding is a term used to refer to the act of protecting children, adults and any vulnerable person at risk from abuse or neglect. We must bear in mind that we must protect from harm or damage with an appropriate measure. Safeguarding refers to both children and adults.
Safeguarding children is defined in Working together to safeguard children as:
protecting children from maltreatment
preventing impairment of children’s health or development
ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
taking action to enable all children to have the best outcome
A vulnerable adult is taken from the Department of Health guidance ‘No Secrets’ issued in 2000. A vulnerable adult is any person aged 18 or above:
‘Who is, or may be in need of Community Care Services by reason of mental or other disability, age or illness; and is or may be unable to take care of him or herself, or unable to protect him or herself from significant harm or exploitation.’
An abuse is a violation of an individual’s human and civil rights by any other person or persons. Abuse includes physical, sexual, psychological and financial abuse, material neglect and acts of omission, and institutional and discriminatory abuse.
If you are experiencing any ASB in your home or local neighbourhood please report the problem to us as soon as possible using the following methods:
Call the emergency services on 999 if you, or anyone in your neighbourhood, is in immediate danger
If it’s a non-emergency, report to the police by calling 101
Complete the ASB reporting form
Your completed form will be received by our ASB Hub for acknowledgement within one working day. You will be allocated a named Lettings and Neighbourhoods Officer, who will respond to you within the following five working days. We will discuss with you how the investigation will be carried out to progress the complaint. This may involve you keeping a record/diary, however, there are many ways to record a diary depending on which way will suit your needs. We aim to resolve ASB cases quickly, but this can be complex and sometimes a lengthy process, and therefore it is difficult to give specific timelines to deal with cases. We will keep you updated on a regular basis.
If you need to report Anti-Social Behaviour, please use our ASB Complaint Referral Form.
The Community Trigger forms part of the ‘Response to Complaints’ section of the ASB Crime and Policing Act 2014 and enables victims to request agencies to carry out a review of their response to the anti-social behaviour they reported where they feel they did not get a satisfactory response.
If a person has made a complaint about anti-social behaviour in a particular Local Authority area, the relevant bodies in that area must carry out a review if:
a) that person, or any other person, makes an application for such a review (activates the Community Trigger); and
b) the relevant bodies decide that the threshold for a review is met.
Each Local Authority area sets its own threshold but the most common threshold is likely to be if someone has complained 3 times in a 6 month period and nothing has been done. The review will focus either on the ongoing anti-social behaviour about which the original complaint was made or on the adequacy of the response to that behaviour.
The relevant bodies who carry out the review must inform the applicant of the outcome of the review and any recommendations made.
Each Local Authority must specify the point of contact for activating the Community Trigger and ensure that applications made to that point of contact are passed on to all the relevant bodies in the local government area.
If you wish to raise a Community Trigger please contact your Local Authority.